Legal

Refund policy

When a package is refunded, when it is not, and how to ask.

Last updated 1 November 2026

We refund when

• you paid and the cash never arrived;
• you were charged twice for the same order;
• you paid for the wrong package and the cash has not been spent yet.

We do not refund when

• the cash was delivered and already spent in game;
• the account was banned for breaking the server rules;
• you changed your mind after the cash was delivered and used.

How to ask

Email see the contact page within 7 days of the payment with the Ko-fi order number and your Steam ID64. We answer within 2 business days. Approved refunds go back through Ko-fi to the payment method that paid.

Wrong package

If you bought a package by mistake and the cash is still untouched, write to us: we can swap it for the package you meant, or refund it, once. Cash that has already been spent on a car, a skin or a repair cannot be moved back.

Before you open a dispute

Please write to us first. Almost every case is a purchase that became a voucher code nobody claimed, and it takes a minute to fix. A dispute freezes the payment while it is open, which makes delivery slower for everyone.

Currency

Payments are charged in US dollars. A refund returns the dollar amount you paid; if your bank converted the payment, the amount you see back can differ slightly with its own rate.

See also the terms of sale and the privacy policy.